Shipping,
Returns & Refunds Policy

3.1 Conditions for Returns of Goods

We are a 100% volunteer effort, and as such Returns servicing is severely limited. For this reason, we only accept Returns of defective Goods.

Returns can only be accepted if ALL of the following conditions are met:

1. The Goods were purchased in the last 14 days

2. The Goods are in the original packaging

3. A written description of the defect discovered

4. Photograph(s) of the defect where applicable

5. You must contact us via the Website portal or the contact page linked here to initiate a return

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The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.

• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.​

• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of Goods which are, after delivery, according their nature, inseparably mixed with other items.

• The supply of Goods which are found to be used, whether whole or in part, after delivery.

3.2 Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Shipping charges will NOT be refunded, and you, the Customer, are responsible for the return shipping charges. 

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The process for returning Goods will be as follows:

1. Qualify based on all the Conditions for Returned Goods in Section 3.1

2. Initiate a return via the Website portal or the contact page linked here

3. Mail the Goods to the following address:
   Attn: Online Returns
   P.O. Box 1206, Dallas, NC 28034

4. We will inspect the Goods for the described defect(s). Once inspected, we will initiate a full or partial refund depending upon the results of inspection. Please allow 15-20 business days from the receipt of your Goods for processing.

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We cannot be held responsible for Goods damaged or lost in delivery shipment, nor for any Goods damaged or lost during an attempted Returns. We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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3.3 Conditions for Returns of Event Tickets

Almost all Events will include 1-2 rain dates as alternatives to poor weather, acts of God, or other similar occurrences that may prevent Event organizers from honoring the original Event Date first announced. If an Event AND all its respective rain dates are ALL canceled, we will happily refund you the full amount of your Event Ticket.

If, however the rain dates are still active and not canceled for that Event Ticket, the Event Tickets purchased online are non-refundable. Event Tickets purchased in-person would be at the sole discretion of GOC leadership on a case by case basis at the date, time, and location of the venue itself.

3.4 Returning Event Tickets

Event Tickets generally can only be returned/refunded for fully canceled Events, where the original date of the Event as well as all its respective rain dates are also canceled. Therefore there is no need to return the actual Event Ticket. You can simply throw it away.